Customer Experience Optimisation Manager

Department: Marketing

Location: Romford

Compensation: £50,000 - £60,000 / year

Description

Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Optimisation Manager to own and lead customer experience (CX) initiatives and optimise the customer journeys delivering measurable commercial outcomes across our brands, including AllClear, InsureandGo, and JustCover.

Key Responsibilities

• End-to-End Conversion Journey Optimisation: Own and optimise the end-to-end digital customer journey with direct accountability for conversion rate, revenue, and customer experience. Setting the vision and roadmap for continuous performance increase across all brands
• Experimentation & CRO Strategy: Deliver a data-driven experimentation roadmap focused on increasing conversion, annual upsell, c...