Customer Experience QA Analyst & Insights Coach

A leading e-commerce platform in Kuala Lumpur is seeking a Quality Assurance professional to conduct audits on customer interactions and enhance quality frameworks. Responsibilities include preparing reports, analyzing customer feedback, and collaborating with training teams. Candidates should have a Bachelor's degree and strong analytical and communication skills. Experience in the financial or fintech industries is a plus. This role offers the opportunity to improve customer service quality and drive performance improvements.
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