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Customer Experience Representative

Katz Group Canada · Mississauga, Ontario, Canada

Location
Mississauga
Job Type
Regular Full Time
Posted
June 26, 2026

Job Description

Job Purpose:

Reporting to the Director, Retail Support Services, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner. 

Principal Responsibilities:

  • Providing an exceptional customer experience always
  • Conducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolution
  • Reviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolution
  • Accountable for investigating all customers issues and to work with other business partners to resolve the issues
  • Keep accurate, detailed and professional records of customer interactions, including details of inquiries, complaints and com...

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