Customer Experience Senior Manager - Priority Banking (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility

• Develop and implement segment CX strategy focused on business priority and need
• Be a single point of contact for all strategic projects taken up in priority banking to enhance Customer Experience
• Clearly define annual focus areas for affluent segment customers and communication of the same to the customers/front end staff
• Enhance the affluent segment products onboarding and after sales journeys on products, services, and all touchpoint areas of customer.
• Setting up framework for gathering and consolidating key market and competitor trends that are relevant to serving the affluent customers
• Analyzing potential threats and opportunities presented by external factors
• Understanding the competitive landscape and implementing the best practices to ensure a world class experience for affluent customers...