Customer Experience & Service Excellence Lead

The House of Shubhashish (A part of JK Jajoo Ventures) is Hiring – Assistant General Manager (Hospitality)

Location: Jaipur – Corporate Office

Industry: Real Estate (Hospitality) is Mandatory

1. Customer Experience & Hospitality Excellence

• Develop and implement a standardized hospitality framework across all sales offices and experience centres.
• Ensure a consistent and premium customer journey across every customer touchpoint.
• Drive initiatives to improve customer satisfaction, customer delight, and brand perception.
• Establish service excellence benchmarks aligned with luxury real estate standards.
• Ensure all customer interactions reflect the company's hospitality philosophy.

2. Operational Standardization

• Standardize customer journey and hospitality practices across all locati...