Customer Experience Specialist 1 - Dental Contact Center

**What You'll Do**

As a **Customer Experience Specialist 1** in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member better understand their dental benefits.

**Here are some additional details regarding responsibilities:**

+ Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions.
+ Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide a coordinated, 360 experience.
+ Builds customer relationships by providing accurate information, presenting the process optimally and solving the customer in...