Customer Experience Specialist – First-Contact Support

Teleperformance in Cape Town is seeking a Customer Service Agent to deliver outstanding customer care and support. This role involves handling various customer touchpoints, resolving queries, and ensuring customer satisfaction. The ideal candidate should possess strong customer service and computer skills, have good communication capabilities, and ideally have prior call centre experience. The position emphasizes adherence to company values, excellent performance metrics, and continual improvement in customer experience.
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