Customer Experience Specialist

Hiring Contact Centre Representative to join our team at Neology PSquare TechSystems (part of Neology Inc www.Neology.Com)

Number of Open Positions – 3

Experience - 0 to 2 years

Shift timing based on projects – Night Shift

Industry - IT Product & Services and IT Consulting

Employment Type - Full-time

Work Location - Smart City, Kochi, Kerala

Role Description

This position is responsible for answering routine telephone and case customer inquiries, data entry from pictures of vehicle license plate numbers into the image-processing software application in a customer-oriented call-center operations environment by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.

Technical Competencie...