Customer Experience Specialist

Description
We are looking for a Customer Experience Specialist to support a non-profit organization in New Orleans, Louisiana through a contract assignment. This role focuses on delivering responsive service to residents, applicants, and community members while managing inquiries across phone, email, and web-based systems. The ideal candidate brings strong customer care experience, confidence working across multiple browser-based platforms, and familiarity with affordable housing programs and recertification processes.


Responsibilities:

• Respond to incoming calls and written inquiries with professionalism, empathy, and clear follow-through.

• Guide residents and applicants through questions related to housing services, eligibility, and account-related concerns.

• Manage customer interactions across several browser-based tools and systems while maintaining accurate records.

• Prepare and send timely email correspondence to provide...