Job Description
SVibe is redefining sexual wellness — built for the body, crafted for those ready to go Beyond the Basics.
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We're building products that help people explore intimacy with confidence, curiosity, and zero shame. As we grow, we're looking for a Customer Experience Specialist who can deliver an exceptional customer experience and become a trusted voice between our customers and our team.
This isn't a traditional support role. You'll help customers navigate their questions, solve issues with empathy and efficiency, and bring valuable insights back to the business to help us improve every part of the customer journey.
What you'll do
Respond to customer inquiries via email, chat, and support platforms
Resolve customer issues quickly, accurately, and with empathy
Handle questions related to orders, shipping, returns, subscript...
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