Customer Experience Supervisor

Job Summary

This role is responsible for leading the day-to-day execution and process control of the internal sales and order management function, with a strong focus on order booking and the accurate and timely execution of customer orders.

The Supervisor takes full accountability for how orders are managed across the team, ensuring customer requirements are met while delivering against monthly revenue, order intake, and performance targets. This includes maintaining clear visibility of the order pipeline, monitoring performance, and ensuring reporting is accurate and up to date.

The role requires close coordination with internal sales teams, Finance, and other cross-functional partners, as well as engagement with end customers and authorised distributors to resolve issues, remove barriers, and keep operations running smoothly.

This is not a purely process-driven role — it requires someone who applies processes consistently but uses so...