Customer Experience Supervisor (Pharma)

A well-known Greek pharmaceutical company with a rich history and significant legacy in the pharmaceutical field of generic medicines.

Responsibilities

• Take ownership of customers issues and follow problems through to resolution.
• Develop service procedures and standards.
• Establish a service mind within the organization by implementation necessary processes.
• Keep accurate records and document customer service actions and discussions.
• Keep ahead of industry’s developments, market trends and apply best practices to areas of improvement.
• Analyzing price change requests from customers by evaluating margin impact, potential incremental volume, and competitor price levels.
• Manage new business agreements (CMO and out-licensing) by coordinating requirements, developing, and negotiating contracts and integrating contract requirements with business operations.
• Establish a clear territory plan which...