Customer Experience Team Leader (Pooling)

Customer Experience Team Leader

Location: Mall of Asia, Pasay City

Work setup & shift: Onsite | Day shift

Responsibilities

• Support the Customer Experience Manager.
• Lead the team in answering all customer enquiries including online orders to deliver an exceptional customer experience.
• Manage all enquiries across all channels including phone, email, and social media.
• Liaise with Buyers, Allocators and Australia Post to resolve queries where necessary.
• Provide ongoing training and coaching for team members.
• Monitor and respond on social media.
• Assist calls and chat or other assistance to the team whenever needed.
• Prepare weekly reports.

Qualifications

• Customer Focus and superior customer service orientation.
• Friendly, positive, and results-oriented.
• Strong communication skills.
• Time management ability.