Job Description
What you’ll be doing
as a Customer Experience Trainer
Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills.Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools.The ability to provide constructive, timely feedback to improve performance, including behaviours.Have experience working within a customer-led environment with constantly changing priorities.Strong knowledge of Learning and Development principles and practices.Excellent communicator with a passion to share your knowledge with others.Support and steer the design and development of learning content to deliver inductions, ...