Customer experience vendor manager

At Stryker, we are committed to making healthcare better. The Customer Experience Vendor Manager plays a critical role in delivering exceptional customer experiences through strong third‑party service partnerships. This role leads vendor performance, operational excellence, and continuous improvement initiatives while fostering a collaborative, high‑performing culture aligned to Stryker’s values.

Working cross‑functionally with internal stakeholders and external partners, you will help shape scalable customer experience operations that drive quality, efficiency, compliance, and meaningful business impact. This is an exciting opportunity for a strategic, relationship‑focused leader who thrives in a dynamic and fast‑paced environment.

What will you do: Lead the transition and stabilization of customer experience operations to outsourced vendor partners. Build trusted, collaborative relationships with vendor leadership and internal stakeholders. Monitor and improve vendo...