Customer Fulfillment Specialist

CHUBB · Malaysia, Malaysia, Malaysia

Location

Malaysia

Job Type

Regular - Full time

Posted

June 20, 2026

Job Description

Key Objective
To achieve Service Level Agreement (SLA) set for Policy and Endorsement Issuance 
To achieve Productivity based on UPH
To achieve Availability (Core work) set
Quality check of documentation for policy processing 
Client code creation and data capturing of policy or risk information in system (New business/Endorsement/Renewal/Cancellation)
 Data capturing of policy/risk information in system 
Assist to raise refund to Insured due to over payment including endorsement and cancellation 
To ensure accuracy of risk details 
Attending phone calls/emails from business units and intermediary
Ensure policies/endorsements are issued within the turnaround time
Sorting and dispatching of policies / endorsements, binding and filing of documents 
User Acceptance Test (UAT)
Any other duties as assigned
Related to general insurance industry
Minimum qualification SPM o...
        

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