Customer Helpdesk Officer (Call Centre / Customer Support)

Join a professional Customer Helpdesk Operations team supporting business users in a structured and fast-paced customer service environment. This role is ideal for individuals who enjoy helping users resolve enquiries and submission-related matters involving applications, licences, project plans and other official documentation, while communicating confidently across phone, email and messaging platforms. Training and guidance will be provided for suitable candidates, including fresh graduates who are keen to build a career in customer support and operations. We are looking for positive and service-oriented individuals who enjoy helping people, can remain calm under pressure, multitask effectively and work closely with teammates to deliver responsive and professional customer support services. Key Responsibilities Provide prompt, professional and high-quality customer support in a call centre environment. Assist users over the phone to troubleshoot and resolve technical issues. Handle e...