Customer Journey Architect — Remote-Ready & Data-Driven

ING España & Portugal is seeking a Customer Journey Expert to enhance customer experiences within its Daily Banking & Savings Tribe. The successful candidate will oversee customer journeys, ensuring alignment with business needs and regulatory standards.

The role requires proven expertise in customer journey design, strong analytical skills, and a customer-centric approach. Working in a dynamic, Agile setting, the CJE will collaborate cross-functionally and drive data-driven improvements, contributing to the growth of the START customer base.

ING offers a flexible remuneration model, comprehensive benefits including health insurance, and opportunities for international remote work.