Customer Journey Management (CJM) Programme Intern

ABN AMRO Bank · Amsterdam, North Holland, Netherlands

Location

Amsterdam

Job Type

Full-time

Posted

June 15, 2026

Job Description

Your job
In this hands‑on internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.
Your activities include:
Supporting change management and communication activities, including stakeholder communications and programme updates
Creating and maintaining programme documentation, plans and coordination artefacts
Supporting the design and development of CJM training content and curriculum
Improving data quality, documentation standards and governance for customer journeys
Helping establish a sustainable operational foundation for CJM
Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.
Your working environment

You will work in a complex, r...
        

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