Location
Offenbach am Main
Job Type
Full-time
Posted
June 17, 2026
Job Description
We are currently looking for a Customer Journey Manager (m/f/d)!
We want you to:
• Be responsible for the Customer Care Center and the Call center implementation
• Work on auditing and mapping of all customer journeys across all channels
• Define and shape the customer experience strategy across all touch points, platforms and systems
• Develop high-level capability roadmaps
• Supervise tasks such as reporting, optimizing, testing and validating existing custom...