Job Description
We are seeking a Customer Operations Analyst to assist users and combat fraud across our growing customer base. This role is responsible for aiding and answering customers via support requests, compiling and analyzing data related to support requests and evaluating traffic for high risk partners to both identify and prevent fraudulent users from engaging with our services.
This role is ideal for someone who excels at identifying, isolating and articulating complex patterns and trends with strong attention to detail and organizational skills. You should have a demonstrated ability of process improvement to reduce workload and be experienced
professionally communicating with end users, internal stakeholders and external clients.
You will work within the Customer Support and Platform Quality teams as well as work closely with internal teams across Sales, Solutions and Product to ensure that issues are caught proactively and e...