Customer Operations Leader Position at Indigo

Maximize customer engagement and sales as a Customer Operations Leader with Indigo. Drive service excellence while managing team dynamics in a vibrant retail environment.

As a Customer Operations Leader at Indigo, your mission is to uplift customer service standards while mentoring a team of Customer Experience Representatives. You will manage store operations and optimize omni-channel offerings to ensure customers enjoy a seamless shopping experience. Your aptitude for resolving issues and fostering a culture of growth will be essential in influencing store success.

Key Responsibilities: • Guide and train CERs in delivering outstanding customer service • Lead strategic initiatives that align with sales targets • Center decisions around customer needs and feedback • Diagnose issues and implement effective solutions • Handle inventory and sales floor management tasks

Requirements: • 1-2 years in service or operations management • Demonstrated leadership capabi...