Job Description
Job Title
Customer Order SpecialistJob Description
Customer Order Specialist
As a Customer Order Specialist you are responsible for ensuring day-to-day accurate processing of orders, change orders, according to a set of KPIs such as Timely Customer Order Confirmation, to provide excellent customer service.
Your role:
Ensure strict compliance with the Global Booking Policy while reviewing all booking requests and all types of sales orders from order intake recognition.
Maintain excellent stakeholder management, working closely with the sales team to provide efficient and satisfactory service, ensuring timely and accurate order booking within the SLA of 48 hours.
Coordinate and execute weekly meetings with the sales team to ensure a clear understanding of their respective actions and receive updated status on non-bookable orders.
Follow up with diffe...