Location
, johor, malaysia
Job Type
Full-time
Posted
July 02, 2026
Job Description
Job Description (JD)
- Serve as the primary quality contact for customers regarding product quality issues and inquiries
- Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA
- Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues
- Provide timely feedback, reports, and corrective action updates to customers
- Monitor customer quality performance metrics (e.g., PPM, complaints, returns) and drive improvement initiatives
- Support customer audits, factory visits, and quality system assessments
- Ensure customer-specific requirements are understood and implemented internally
- Participate in new product introduction (NPI) to ensure customer quality expectations are met
- Review and approve quality documentation such as control plans, inspection standards, and test reports
- Drive con...