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Customer Quality Manager

Pilkington · Urbancrest, Ohio, United States

Location
Urbancrest
Job Type
Full Time
Posted
July 08, 2026

Job Description

Essential Functions:


  • Lead a team of Customer Quality Ambassadors within the region to secure customer quality

  • Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.

  • Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets

  • Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions

  • Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups

  • Assess and improve quality processes by proposing and deploying new and improved processes

  • Drive resolution of structural quality issues within corporate program

  • Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty ...

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