Customer Relation Manager

Company background

Our clientis the leading manufacturer and distributor of standard components of Press Die, Plastic Mold and Factory Automation products.

Job summary

This role will oversee and ensure smooth operation of the CR (includes AR, CS & POC) Team.

Job Description:

Job responsibilities:

• Troubleshoot and resolve operational issues escalated by CR team members and implement preventive measures
• Manage staffs productivity and explore ways to enhance the quality of service to customers
• Regular review of workflow and propose improvement to ensure smooth daily operation
• Ensure proper recording and accuracy of data kept for KPI reporting
• Collate and prepare CR activities reports and submit to Head Office
• Manage customer database master to ensure compliance to company policy
• Manpower deployment to handle overflowing tasks across sections
• Provide train...