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Customer Relations Analyst at Vodafone

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 07, 2026

Job Description

Role purpose:


  • To provide professional service assurance input to the creation and maintenance of the Enterprise Solutions annual plan and budget

  • Provide bespoke incident/problem management for allocated accounts within the framework of an agreed sales plan and annual targets for revenues, profitability and customer satisfaction

    • Key Accountabilities And Decision Ownership

    Putting Customers FirstCommercial: Understands the value of profitable customersListens: Listens and understands customers’ needsService Oriented: Delivers outstanding customer servicePerforming through our People:Motivates: Motivates people and teams to performAdaptable: Values and adapts to different culturesTeam working: Works collaboratively with othersDelivering Results:Driven: Can do, delivers, drives Vodafone to winGoal Oriented: Sets and prioritises challenging targetsFocussed: Rigorous, manages own time and resourcesCost Conscious: Manages cost while maintaining...

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