Customer Relations Expert at Air Canada Vacations

Join Air Canada Vacations in Montreal as a Customer Relations Representative, where your skills in communication and analysis will help resolve issues for travelers. Make a significant impact on customer satisfaction in this full-time role.

The position is essential for assisting customers with post-travel inquiries and complaints, requiring exceptional problem-solving abilities. You will engage with clients professionally while navigating their concerns effectively. Your role will involve collaborating with various teams to support a consistent resolution process.

Key Responsibilities:
• Handle customer complaints and claims with care
• Investigate and gather information for case resolutions
• Negotiate and communicate empathetic solutions
• Ensure accurate documentation of customer interactions
• Identify trends to support improvements and prevent recurrence

Requirements:
• College diploma in Tourism, Business...