Customer Relations Manager (Air Freight)

Key Responsibilities:

Pricing

• Handle inquiries received from customers, sales teams and agents.
• Float the inquiries to overseas agents to procure competitive rates.
• Receive and analyse rates from overseas agents.
• Prepare a rate comparison chart incorporating margins
• Prepare and share the most appropriate finalized quote with the sales team or customer for approval and nomination confirmation.

Shipment Handling & Documentation

• Communicate and coordinate with overseas agents for booking and shipment execution
• Handle and manage nomination shipments efficiently
• Oversee and manage air shipment schedules to ensure timely deliveries
• Taking care of smooth handling and movement of shipment from origin up-to destination.
• Track shipments in transit and update customers on estimated arrival times
• Resolve operational issue...