Customer Relations Officer

Qualifications

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

Job Description

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointme...