Customer Relations Representative

Description We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records.

Responsibilities:
• Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems.
• Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support.
• Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed.
• Work closely with internal departments to help resolve ...