Customer Relations Specialist Bilingual

**Customer Relations Specialist-Oral Health (Nashville, TN)**
The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer. This family functions as single point of contact for the customer and as a bridge between customer and the organization.
**Your role:**
+ Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.
+ Take ownership to determine customers’ requirements and recommend appropriate solutions.
+ Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.
+ Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross selling products.
+ Effectively comple...