Job Description
Job Details
An experienced customer relations role supporting the growing direct-to-consumer business. This person is the proactive face of the brand for customers — handling VIP email contacts, resolving complex queries across email, phone, and social channels, and taking full ownership of case resolution. The role also works closely with the e-commerce team to support customer journey improvements, customer insight sharing, and collaboration with internal teams where required.
This is not an entry-level position and is suited to a customer relations professional with previous experience within luxury or premium fashion, strong communication skills, and a proactive, solution-focused approach.
CUSTOMER SERVICE & CASE RESOLUTION
Manage all customer enquiries across email, phone...