Customer Relationship Management (CRM)

Job Title: Customer Relationship Manager

Roles and Responsibilities:

1. Customer Service:

Provide information about products, services, and offers to customers.

Handle inbound and outbound calls to understand customer needs and resolve issues.

Address customer feedback to improve service and processes.

2. Sales and Operations:

Drive sales through efficient store operations and customer service delivery.

Set store sales plans and quotas aligned with business objectives.

Maintain gross margin, stock on hand (SOH), segment & brand mix, and discount management.

3. Inventory and Merchandising:

Recommend product lines and ensure appropriate merchandise mix.

Manage inventory, shrink control, and cost optimization.

Implement production, productivity, ...