Customer Relationship Manager

About the job:

Serve as the primary liaison between the company, and their clients or potential clients. To develop customer specific value-added services (in conjunction with the Claims Operations) and work as a customer champion ensuring that the role is conducted in the most effective, efficient way whilst delivering a customer centric claim. service in a manner which supports the company values.

Key Responsibilities:

• Improving the overall customer experience by understanding their needs.
• Managing customer expectations.
• Sharing knowledge and information and delivering services both promptly and efficiently.
• Establishing, sustaining, and fostering professional teams.
• Create alliances and networks that inspire trust, facilitate collaboration, and offer support.
• Attending to queries and complaints timeously, constructively, empathetically, and professionally by utilising all necessary resources available. ...