Customer Relationship Manager (KSA)

·Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue.

·Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance.

·Track merchant training and progress in salesforce, providing timely updates against plans and revenue.

·Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs.

·Assess possibilities to increase Hit Rate through incentives and merchant events. Organise and implement merchant events to support engagement and loyalty.

·Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary.

·Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service. 

·Monitor merchant ...