Customer Relationship Manager

Hunter Campbell · Wellington, Wellington, New Zealand

Location

Wellington

Job Type

Permanent / Full Time

Posted

June 27, 2026

Job Description

Responsibilities
: Client Relationship Management: Establish and maintain strong relationships with clients, building trust and rapport quickly. Understand and respond to their needs to ensure satisfaction and loyalty.
Sales Support: Leverage client interactions to identify and generate leads for the business. Understand the sales process and collaborate with the sales team to drive growth.
Franchise Support: Gain a solid understanding of the franchise model to optimise the performance of franchisees. Motivate and influence franchisees to excel and provide them with effective training and support.
Training Coordination: Schedule and oversee training for franchisees, including shadow training and refresher sessions. Ensure franchisees are well-prepared to deliver high-quality service.
Client and Franchisee Communication: Act as a liaison between clients and franchisees, ensuring clear communicatio...
        

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