Location
, penang, malaysia
Job Type
Full-time
Posted
June 11, 2026
Job Description
A Day in Your Life at MKS:
As a Customer Relationships Specialist, you interact with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales service functions. In this role, you will report to the Customer Service Manager.
You Will Make an Impact By:
- Maintains direct contact with customers before and/or after the sale.
- Quotes prices, offers promotions and discounts were applicable.
- Develops customer communications regarding new laboratory or future customer needs to promote future sales.
- Works with various departments to meet sales goals.
- Focus of work may be in pre-sales, post-sales, or both.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the s...