Customer Response Officer (12 Hrs Shift Work, Aviation, Changi)

Job Responsibilities:

• Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.

• Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.

• Ensure precise and on time communication regarding all schedule disruptions with customers.

• Generate daily flight movement report.

• Ensure that EOHFs are correctly raised for all chargeable transits.

• Collating seasonal flight schedules

• Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.

• Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers’ requests are processed.

• Follow through with differing post-flight operating procedures, depending on the...