Customer Satisfaction & Quality - Country Leader

We are looking for a Customer Satisfaction & Quality Country Leader to be responsible for leading the CS&Q function as well as Customer Care Center (CCC) that promotes customer satisfaction and positively impacts the financial performance of Schneider Electric.

What will you do?

• Interact regularly with customers to understand the expectations and concerns and resolve customer complaints in a timely manner.
• Represent the voice of customer and drive the customer centricity within the entity.
• Influence the decision process of the entity to always consider the voice of the customers.
• Run CS&Q related processes (Issue to Prevention, Customer Care, Customer Satisfaction).
• Drive Business transformation in the CCC to embrace digitization.
• Escalate and alert the management on issues.
• Develop digital self-service for all customer segments and revenue generation activities for country.
• Take...