Customer Service Administrator - Auto Body

Assured Automotive · Ottawa, Ontario, Canada

Location

Ottawa

Job Type

Full time

Posted

March 22, 2026

Job Description

Job Description:
The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs. 
Key Job Responsibilities 
Ensures consistent execution of WOW (Wow Operating Way) plan
Provides positive energy when greeting customers in person and on the phone
Manage the confirmation and reservation of all rental vehicles & towing requests
When required communicate updates with Customers & Insurance claims personnel 
When required manage all arrangements for towing as well as costing against the Repair Order
Ensure all assignments have been followed up and appointments confirmed with customers
Reconcile each Repair Order prior to closing
Monitor and manage Store’s Accounts Receivable
Actively apply new knowle...
        

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