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Customer Service Administrator

AMETEK · Maidstone, England, United Kingdom

Location
Maidstone
Job Type
Full-time
Posted
June 06, 2026

Job Description

As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.


Key Responsibilities:

  • Manage customer repairs across in-house and subcontracted facilities

  • Deliver high-quality customer service across all touchpoints

  • Prepare quotations and pricing for repairs, goods, and services

  • Coordinate customer loan requirements and orders

  • Raise and manage purchase orders in line with procurement guidelines

  • Handle delivery forecasts, reporting, and general customer enquiries

  • Liaise closely with production teams to meet operational targets

  • Support import/export processes and requirements

  • Drive improvements in tu...

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