Customer Service Administrator

Job Title
Administrator & Customer Service Executive
Location  High Wycombe

Role Purpose
To manage inbound customer enquiries, process website and trade orders, and support
the daily sales administration function, ensuring accurate order handling, excellent
customer service, and smooth coordination between customers, couriers, and internal
teams.
You will work as part of a team of three within the sales administration and customer
service function. Full training will be provided.

Key Responsibilities
Customer Service & Enquiries
• Handle a high volume of inbound telephone calls daily, responding to customer
enquiries efficiently and professionally.
• Manage website, email, and live chat enquiries, ensuring prompt responses.
• Handle customer complaints, delivery queries, and service issues, working with
internal teams and courier partners to resolve matters quickly.
• Keep customers informed of order progress, delivery ...