Customer Service Advisor

Pep Boys · Berlin, Connecticut, United States

Location

Berlin

Job Type

Full-time

Posted

June 16, 2026

Job Description

 
  Job Description 
  Position Summary 
  Pay Rate: Max: $ - Min: $ Hour 
 Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. 
  Duties & Responsibilities  
 First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. 
 Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. 
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