Customer Service Advisor - English

Foundever · United States, Massachusetts, United States

Location

United States

Job Type

Full-time

Posted

June 19, 2026

Job Description

 Customer Service Advisor - English 
 Customer Service Advisor - English 
 Req ID#: 393231  Any Location, Any Location, MA 
 Job Description: Job description


As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Among your attributes:
Responding to a wide variety of customer cases via phone and email
Listening carefully to customer requests and demonstrating understanding
Opting for the best route (appeal process) to handle the customer case
Remain professional and calm in all situations
Record and document customer c...
        

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