Location
halesowen
Job Type
Full-time
Posted
June 12, 2026
Job Description
Role: Customer Service Advisor
Location: Halesowen (B62)
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.
Shift Times:
Early Shift: 8:30am – 17:00pm
Mid Shift: 9:00am – 17:30pm
Late Shift: 10:00am – 18:30pm
About the Role
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Valid...