Customer Service Advisor

NEC · Hartlepool, England, United Kingdom

Location

Hartlepool

Job Type

Full-time

Posted

June 09, 2026

Job Description

Job Description
The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing.
Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).
Business Fundamentals:
Key opportunities:
Maintain excellent levels of attendance and punctuality
Attend regular training and development sessions with an assigned mentor
Maintain excellent levels of attendance, punctuality and quality of work
Ensure company policies and procedures such are understood and adhered to
Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
A chance to become a well-...
        

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