Location
manchester
Job Type
Full-time
Posted
July 01, 2026
Job Description
Position Purpose:
Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Key Job Activities:
- Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
- Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
- Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Ability to unde...