Customer Service Advisor

Make a meaningful difference at our brand-new Crematorium and Bereavement Centre, where your empathy will help guide families through their time of loss.

Lake View Bereavement Centre, near the beautiful cathedral city of Ely, opens in the early autumn and we are seeking an experienced and dedicated Customer Service Advisor.

We understand that saying goodbye is a natural part of life’s journey. A meaningful farewell is not only about honouring the person who has died; it is also about surrounding those left behind with the care, compassion and support they need as they say goodbye.

As Customer Service Advisor you will play a pivotal role in the service offered at the Lake View Bereavement Centre, providing professional, compassionate and efficient front-line support to bereaved families, funeral directors, celebrants, and visitors.

In this role, you will balance empathy with efficiency, managing the administration and coordination of cremation, burial...