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Customer Service Advisor Nights

Mitie · Birmingham, England, United Kingdom

Location
Birmingham
Job Type
Full-time
Posted
June 19, 2026

Job Description

Better places, thriving communities.



Position overview:


Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, days per year. Working 7pm till 7am 4 on 4 off shift pattern.

Part of a team who are the central point of contact for customers and operational colleagues.

  • Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.

  • Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.

  • Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.

  • Support, engage and interact with col...

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